Question 1

What is the COQ Score?

Accepted Answer

The COQ Score is a 0–100 verification score assigned to every motorcycle listing. It's based on verification completeness (photos, videos, documents), title clarity, mileage transparency, and documentation quality. It is generated by AI and reviewed by a human admin. The COQ Score is informational — it is not a guarantee of condition.

Question 2

What are the COQ Score tiers?

Accepted Answer

Elite Verified (90–100): Exceptional documentation and verification. Strong Verified (80–89): Thorough verification with minor gaps. Partial Verified (70–79): Acceptable verification, some items may be missing. Low Verification (below 70): Significant documentation gaps.

Question 3

How does the verification process work?

Accepted Answer

Sellers upload a media pack: 12+ photos, a cold start video, a walkaround video, title photos, and optional service records. Our AI analyzes the submission and generates a draft listing with a COQ Score. A human admin then reviews every artifact before approving the listing for auction.

Question 4

What is the deposit and why is it required?

Accepted Answer

Before placing your first bid on an auction, you must place a refundable deposit (typically $250, set per-auction by admin). This prevents fake bidding and ensures serious buyers. If you don't win, your deposit is automatically refunded. If you win, it's applied toward the final transaction.

Question 5

What happens if I win but don't close?

Accepted Answer

If the winning bidder fails to complete the transaction within the closing deadline (default 3 days), the deposit may be forfeited. Admin can override this on a case-by-case basis.

Question 6

What is anti-sniping?

Accepted Answer

If a bid is placed within the final 2 minutes of an auction, the auction end time is automatically extended by 2 minutes. This prevents last-second sniping and ensures fair bidding. Extensions can repeat as long as bids keep coming in the final window.

Question 7

What are the minimum bid increments?

Accepted Answer

Bid increments are tiered: under $5,000 the minimum increment is $50; $5,000–$14,999 is $100; $15,000–$29,999 is $250; and $30,000+ is $500. This keeps bidding orderly and prevents penny-increments.

Question 8

What happens if the reserve isn't met?

Accepted Answer

If an auction ends and the reserve price is not met, the seller has 24 hours to accept the highest bid (soft close). If the seller accepts, the transaction proceeds normally. If they decline or the window expires, the auction closes as not sold.

Question 9

How does closing work with KeySavvy?

Accepted Answer

After the auction ends, the winning bidder completes the purchase through KeySavvy. KeySavvy handles title transfer, lien payoff (if applicable), and payment protection. You never wire money directly to the seller.

Question 10

Can I watch listings and save searches?

Accepted Answer

Yes. You can watch any listing to get notified when the auction is ending soon or when new bids are placed. You can also save search filters to be alerted when new matching listings are posted.

Question 11

How do I report a suspicious listing?

Accepted Answer

Every listing detail page has a 'Report Listing' button. You can report for reasons including suspicious VIN/title, stolen bike concern, misleading photos, mileage discrepancy, or scam behavior. Reports are reviewed by our admin team.

Question 12

Is COQS.ai free to use?

Accepted Answer

Browsing and watching listings is free. Sellers go through the verification process at no upfront cost. Transaction fees and closing costs are handled through KeySavvy at the time of sale.

Frequently Asked Questions